Last Updated: September 10, 2026
At G Trading LLC, customer satisfaction is important to us.
We want customers to have confidence when purchasing through GTradingLLC.store.
Please review this policy before placing an order.
Return Period
Eligible products may be returned within 30 days of delivery, unless a different return period is specifically stated on the product page or order documentation.
Return Eligibility
To be eligible for a return, the product generally must:
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Be returned within the applicable return period
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Be in its original or substantially original condition
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Be unused unless otherwise permitted
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Include original packaging where applicable
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Include accessories, manuals, parts, or other items supplied with the product
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Not have been modified or altered
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Not show damage caused by misuse, accident, neglect, or improper handling
Non-Returnable Products
Certain products may not be eligible for return, including products that:
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Have been used or damaged after delivery
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Have been modified or altered
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Are missing essential components
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Are returned outside the applicable return period
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Are damaged due to improper use or installation
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Are otherwise identified as non-returnable on the product page
Damaged Products
If your product arrives damaged, please contact us as soon as possible.
Please provide:
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Order number
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Description of the damage
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Clear photographs of the product
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Photographs of the shipping packaging
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Video evidence where useful
Please retain the original packaging until the issue has been reviewed.
Incorrect Products
If you receive an item different from the one you ordered, contact us as soon as possible with your order number and photographs of the item received.
We will review the issue and provide appropriate instructions.
Return Authorization
Please contact G Trading LLC before returning any product.
Do not send a return to an address unless our customer service team has provided return instructions.
Unauthorized returns may be delayed or may not be accepted.
Return Shipping
Unless the return is caused by an error on our part or a confirmed product issue covered by this policy, the customer may be responsible for return shipping costs.
Refunds
Once we receive and inspect the returned product, we will determine whether it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
Partial Refunds
A partial refund may be issued when an item is returned with:
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Missing components
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Missing accessories
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Damage
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Signs of use
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Missing original packaging
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Other conditions that reduce the value of the product
Exchanges
Exchanges may be available depending on product availability and eligibility.
If an exchange is unavailable, an eligible refund may be offered.
Return Shipping Risk
Customers should use a trackable shipping service when returning an item.
G Trading LLC is not responsible for return shipments that are lost when the customer is responsible for arranging the return.
Consumer Rights
Nothing in this policy is intended to limit any consumer rights or protections that cannot legally be excluded under applicable law.
Contact Us
G Trading LLC
2 Enterprise Way
Green Cove Springs, FL 32043
United States
Email: support@gtradingllc.store
Phone: +1 (904) 243-5648